At The Wild Orbit, your privacy matters to us. We are committed to protecting the personal information you share with us and to handling it responsibly, transparently, and with appropriate care.
This privacy policy explains how The Wild Orbit collects, uses, stores, protects, and manages your information when you visit our website, enquire about our services, plan or book a tour, trip, or expedition, or otherwise interact with The Wild Orbit.
By accessing our website or using our services, you acknowledge the practices described in this Privacy Policy.
About The Wild Orbit
The Wild Orbit is a tour operator, travel management expert, expedition organizer, and travel brand focused on creating immersive and meaningful travel experiences in the Sundarbans.
Our services and experiences may include:
- Sundarbans tours and trips
- Wildlife exploration
- Birding and birdwatching experiences
- Nature expeditions
- Photography experiences
- Boat-based exploration
- Wildlife and nature-focused travel
- Customized travel experiences
- Expedition planning and travel management
- Accommodation and transportation coordination
- Other related travel and tourism services
In this privacy policy, “The Wild Orbit,” “we,” “us,” or “our” refers to The Wild Orbit.
Information We Collect
We may collect personal information when you voluntarily provide it to us or when you interact with our website and services.
Information You Provide to Us
You may provide personal information when you:
- Submit an enquiry through our website
- Request information about a tour, trip, or expedition
- Request a customized travel itinerary
- Make or request a booking
- Contact us by email, phone, WhatsApp, or social media
- Subscribe to our newsletter or other communications
- Provide feedback or a review
- Communicate with our team regarding an upcoming or completed trip
- Participate in an expedition or travel experience
Depending on the nature of your enquiry or booking, the information we collect may include:
- Name
- Email address
- Phone number
- Country, city, or general location
- Preferred travel dates
- Number of travellers
- Tour, trip, or expedition preferences
- Accommodation requirements
- Transportation requirements
- Dietary or logistical preferences where relevant
- Emergency contact information where required for travel arrangements
- Communication history
- Other information you voluntarily provide to us
Please only provide information that is necessary or relevant to your enquiry, booking, or travel requirements.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website or source
- Approximate geographic information
- Date and time of access
- Website interactions and usage information
This information helps us understand how visitors use our website, improve website performance, enhance user experience, and maintain website security.
How We Use Your Information
We may use the information we collect for legitimate business and service-related purposes, including to:
- Respond to your enquiries
- Provide information about our tours, trips, expeditions, and travel services
- Plan and manage travel arrangements
- Process and manage bookings
- Prepare customized itineraries
- Coordinate accommodation, transportation, guides, boats, and other travel services
- Communicate with you before, during, and after your trip
- Provide customer support
- Understand your travel preferences and requirements
- Improve our tours, expeditions, services, website, and content
- Send occasional newsletters, travel updates, and promotional communications where appropriate
- Analyse website usage and visitor behaviour
- Maintain website functionality and security
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal, regulatory, accounting, or administrative requirements
We aim to collect and use only the information reasonably necessary for the relevant purpose.
Information Related to Tours, Trips & Expeditions
When you enquire about or book a tour, trip, or expedition with The Wild Orbit, we may require additional information to plan and deliver your travel experience.
Depending on the service, this may include:
- Travel dates
- Number of travellers
- Accommodation preferences
- Transportation requirements
- Dietary requirements
- Emergency contact details
- Special travel requirements
- Other information necessary for operational planning
Where necessary, relevant information may be shared with service providers involved in delivering your experience, such as accommodation providers, boat operators, transportation providers, guides, local partners, or other travel service providers.
We seek to limit such sharing to information reasonably necessary to provide the requested service.
Payment Information
If you make a payment for a tour, trip, expedition, or other service through a third-party payment provider, your payment information may be processed directly by that payment provider.
The Wild Orbit does not intend to store complete payment card information, including full card numbers or security codes, on its own systems unless specifically stated otherwise.
Third-party payment providers may have separate privacy policies and terms governing their processing of your information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, measure performance, and support marketing activities where applicable.
Cookies may be used to:
- Keep the website functioning properly
- Remember certain preferences
- Understand visitor navigation and behaviour
- Measure website traffic and performance
- Improve website content and functionality
- Support relevant marketing and advertising activities
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.
Analytics and Third-Party Services
We may use third-party services to support our website, travel operations, communications, analytics, marketing, payments, and customer service.
Depending on our current technology setup, these services may include:
- Website analytics platforms
- Advertising and marketing platforms
- Payment processors
- Email communication services
- Customer relationship management systems
- Website hosting and security providers
- Social media platforms
- Communication services such as WhatsApp
- Other technology or travel-service providers
These third parties may process certain information according to their own privacy policies and terms.
We do not control the privacy practices of third-party services and recommend reviewing their respective privacy policies when interacting with them.
Marketing and Promotional Communications
The Wild Orbit respects your inbox and follows a strict no-spam policy.
We do not send spam, unsolicited bulk messages, or irrelevant promotional communications.
We may occasionally send newsletters, marketing emails, promotional updates, or travel-related communications to people who have interacted with us, requested information, subscribed to our communications, or otherwise have a legitimate relationship with The Wild Orbit.
These communications may include:
- New tours, trips, and expeditions
- Sundarbans travel experiences
- Seasonal travel opportunities
- Wildlife, birding, and nature experiences
- Photography expeditions
- Special offers or travel packages
- Travel stories and destination updates
- Important announcements or updates from The Wild Orbit
We aim to keep such communications relevant, useful, and reasonably limited. We do not believe in repeatedly filling your inbox with unnecessary messages.
Every promotional email we send will provide an appropriate way to opt out or unsubscribe from future marketing communications.
You may unsubscribe at any time by using the unsubscribe option provided in the email or by contacting us directly at explore@thewildorbit.com.
Unsubscribing from marketing communications will not affect essential transactional or service-related communications, such as booking confirmations, payment information, itinerary details, expedition updates, or other communications necessary to provide a service you have requested.
How We Share Your Information
The Wild Orbit does not sell or rent your personal information to third parties.
We may share relevant information with trusted parties when reasonably necessary to operate our business or provide services to you.
These parties may include:
- Hotels, resorts, and accommodation providers
- Boat operators
- Transportation providers
- Local guides
- Expedition partners
- Travel and tourism service providers
- Payment processors
- Technology and hosting providers
- Analytics and marketing service providers
- Professional advisers
- Government authorities or law-enforcement agencies where legally required
We aim to share only information that is reasonably necessary for the relevant service, transaction, or legal purpose.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.
While we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Providing or completing travel services
- Maintaining booking and transaction records
- Customer support
- Accounting and financial records
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal or regulatory obligations
- Enforcing agreements and protecting our legitimate interests
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of certain processing activities
- Opt out of marketing communications
- Request information about how your personal information is processed
If you wish to exercise an applicable privacy right, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and services are not intentionally designed to collect personal information from children.
We do not knowingly collect personal information from children without appropriate consent or another lawful basis.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.
International Visitors
The Wild Orbit may receive visitors, enquiries, and bookings from travellers located outside India.
If you access our website or use our services from another country, your information may be processed in India or in another country where our service providers operate.
By using our website or providing information to us, you acknowledge that your information may be transferred and processed in accordance with applicable laws.
Where required by applicable law, we will take appropriate measures relating to such transfers.
External Links
Our website may contain links to third-party websites, booking platforms, payment services, social media platforms, travel resources, or other external websites.
These websites operate independently from The Wild Orbit and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, security, or data-handling practices of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Social Media
The Wild Orbit may maintain profiles or pages on third-party social media platforms.
If you interact with us through these platforms, information associated with your interaction may also be processed by the respective platform.
Your use of such platforms is subject to their own terms and privacy policies in addition to any applicable provisions of this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Our website
- Technology and third-party services
- Business practices
- Applicable laws and regulations
- Data protection requirements
When changes are made, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.
The Wild Orbit
Email: explore@thewildorbit.com
Phone: +91-9340857595
Website: thewildorbit.com
We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.
Before You Explore, Know How We Protect Your Privacy
At The Wild Orbit, we believe that responsible travel begins with trust.
As a tour operator, travel management expert, and expedition organizer, we take the same thoughtful approach to the information entrusted to us as we do to the destinations and experiences we help our travellers explore.
We are committed to handling your personal information responsibly, transparently, and with appropriate care.
Thank you for trusting The Wild Orbit!